Financial Safety - ABTA & ATOL
Energy Travel Ltd has ATOL certification and we are members of ABTA. What this means is set out below:
Atol - https://www.caa.co.uk/ATOL-protection/Consumers/About-ATOL/
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
Abta - https://www.abta.com/find-a-member
Energy Travel Ltd is a Member of ABTA with membership number Y6744. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
Please know that Energy Travel Ltd also has a robust liability insurance policy in place – please contact us if you require further information.
If you would like to get in touch with Energy Travel Ltd about any matter, please contact to us by emailing info@energy-travel.com or by calling 0330 001 1146.
We are a Member of ABTA, membership number Y6744. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve a complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.